About Us: Warranty

Focus Homes includes a comprehensive new home warranty with every custom home built. The warranty program is commonly referred to as the 1-2-10 warranty. Year one, warrantable items are corrected by Focus Homes. Year two, behind the wall warrantable items are corrected by the warranty company. Year one through ten, structural warrantable items are corrected by the warranty company. Learn more about 2-10 Warranty by watching this short video now!

The National Association of Home Builders (NAHB) has created a very comprehensive and helpful publication called “Residential Construction Performance Guidelines”. This publication helps new home owners understand what to expect in their new home, how each system and product should perform, what is a defect, and what corrective measures should be taken. Download the “Residential Construction Performance Guidelines” here now.

If you are a new home owner and are within your one-year builder warranty period, please complete the online warranty request form. If this is an emergency (plumbing, AC, electrical, etc.) please contact the vendor directly – there numbers can be found on this vendor emergency contact list.